Frequently Asked Questions

We recommend booking as early as possible, especially for weekends, holidays, weddings, and prom season. For special events, 2-3 months ahead is ideal. For regular airport transfers or point-to-point rides, 1-2 weeks is usually sufficient. We do accommodate last-minute requests when vehicles are available.

You can book directly on our website using the online booking form - select your service, vehicle, date/time, and locations. You'll receive an instant confirmation email. You can also call us at (415) 712-6797 for personalized assistance.

Yes! Changes can be made up to 24 hours before your scheduled pickup, subject to vehicle availability. Contact us as soon as possible if you need to change your date, time, or locations. Same-day changes are accommodated when possible but cannot be guaranteed.

We offer flexible cancellation: Cancel 24+ hours before pickup for a full refund (minus 3% processing fee). Cancel 12-24 hours before for a 50% refund. Cancellations less than 12 hours before pickup are non-refundable. Special events (weddings, proms) and holidays require 72 hours notice.

For standard bookings, we require a valid credit card to hold your reservation. For special events like weddings, proms, or large group bookings, a deposit may be required at the time of booking.

Provide your flight number when booking - we track your flight in real-time. Your chauffeur will be waiting at the designated pickup area with a name sign. For domestic arrivals, we offer 60 minutes of complimentary wait time from landing. For international arrivals, you get 90 minutes.

No worries! We monitor all flights in real-time and automatically adjust your pickup time. Your chauffeur will be there when you land, not when you were originally scheduled to arrive. There's no extra charge for flight delays.

For curbside pickup, your chauffeur will meet you at the designated rideshare/limo pickup area outside baggage claim. For Meet & Greet service (additional fee), your chauffeur meets you inside at baggage claim holding a sign with your name.

We serve all Bay Area airports: San Francisco International (SFO), Oakland International (OAK), and San Jose International (SJC). We also provide service to smaller regional airports upon request.

Yes! All airport access fees and tolls are included in your quoted price. No surprises - the price you see is the price you pay.

Our fleet includes luxury sedans (Mercedes S-Class) and SUVs (Cadillac Escalade ESV). For larger groups, we can arrange additional vehicles—just contact us.

All vehicles include complimentary bottled water, climate control, leather seating, and phone charging ports. Larger vehicles may include additional amenities like WiFi, entertainment systems, and refreshment bars.

Yes! We offer child car seats (rear-facing, forward-facing, and booster seats) for $15 each. Please request car seats when booking so we can have them ready and properly installed.

Capacity varies: Sedan (3 passengers), SUV (6 passengers). For larger groups, contact us for custom solutions.

Each passenger is allowed 2 standard bags included in the fare. If you have excess luggage, oversized items (golf clubs, skis), or special equipment, please let us know when booking so we can recommend the right vehicle.

Our all-inclusive pricing covers: base fare, 20% driver gratuity, fuel surcharge, applicable taxes, airport fees, and toll charges for your route. What you see quoted is what you pay - no hidden fees.

For point-to-point and airport transfers, pricing is based on distance and estimated travel time. For hourly charters, you pay by the hour with a 3-hour minimum. Each vehicle type has different rates reflecting size and amenities.

Yes! A 20% gratuity is already included in all our quotes. You never need to worry about tipping - it's taken care of. Of course, additional tips for exceptional service are always appreciated by our chauffeurs.

We accept all major credit cards (Visa, MasterCard, American Express, Discover). Corporate accounts can be invoiced with approved credit terms. Full payment or valid card authorization is required to confirm your reservation.

Potential additional charges include: extra stops ($25 each), child car seats ($15 each), wait time beyond the complimentary period ($1/minute), late-night service 11PM-5AM (15% surcharge), and holiday surcharges (15-50% depending on the holiday).

Yes! We offer corporate accounts with streamlined booking, consolidated billing, and dedicated support. Contact us to set up a corporate account for your business travel needs.

We primarily serve the entire San Francisco Bay Area including San Francisco, Oakland, San Jose, and surrounding cities. We also offer long-distance service to Napa Valley, Sonoma, Monterey, Sacramento, and throughout Northern California.

Your chauffeur will arrive 10-15 minutes before your scheduled pickup time to ensure you're never waiting. For airport drop-offs, we recommend scheduling 2 hours before domestic flights and 3 hours before international flights.

For hourly charters, you can extend your service at the hourly rate, subject to chauffeur and vehicle availability. Just let your chauffeur know as soon as possible if you need more time.

Yes! Additional stops can be added for $25 each. For hourly charters, multiple stops are included in your hourly rate. Just provide all stop locations when booking or let your chauffeur know.

No, smoking (including e-cigarettes and vaping) is strictly prohibited in all vehicles. This ensures a clean, fresh environment for all passengers.

Passengers 21 and over may consume alcohol in our vehicles where permitted by law. However, we maintain a responsible service policy. Our chauffeurs may terminate service without refund if passengers become disruptive or engage in illegal activities.

Absolutely. All our chauffeurs are professionally licensed, fully insured, background-checked, and drug-tested. They undergo extensive training and know the Bay Area inside and out. Expect courteous, professional service every time.

Yes! We specialize in wedding transportation including bride/groom transfers, wedding party shuttles, and guest transportation. We offer decorated vehicles, red carpet service, and can coordinate multiple vehicles for your big day.

We love making prom nights special! Our luxury vehicles are perfect for prom groups. We offer competitive rates and ensure safe, memorable transportation for students.

Absolutely! Our wine tour packages include transportation to Napa Valley and Sonoma wineries. Your chauffeur can suggest popular wineries or follow your custom itinerary. Minimum 5-hour booking for wine tours.

Yes! We provide corporate transportation including executive airport transfers, client entertainment, conference shuttles, and roadshow logistics. We offer corporate accounts with dedicated support.

Yes! Our city tour packages let you explore San Francisco and the Bay Area in style. See the Golden Gate Bridge, Fisherman's Wharf, Chinatown, and more with a knowledgeable chauffeur as your guide.